Terms And Conditions

1. Detailed description of goods and/or services

Archway Innovative Solutions is a business in the utility service industry that provides vending solutions .

2. Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way payment receipt .

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Archway Innovative Solutions is subject to availability. In cases of unavailability, Archway Innovative Solutions will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Archway Innovative Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal

information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Archway Innovative Solutions bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Archway Innovative Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Archway Innovative Solutions separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Archway Innovative Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Archway Innovative Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Durban .

12. Variation

Archway Innovative Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Archway Innovative Solutions contact details

Company Physical Address: Plot 243 Donkerhoek, Pretoria East, 0001

Email: fikile@archwayis.co.za